If you believe your loved one is being subjected to harsh or hazardous conditions while living in a nursing home facility, you have the option of addressing the issue in multiple ways. The first option you have is to file your complaint with the Division of Health Care Facility Licensure and Certification. The Division is a regulatory agency within the Massachusetts Department of Public Health that will help you in handling the issue you believe is to be occurring. The Division will do the following once they receive your complaint:
- Investigate allegations of abuse, neglect, misappropriation, and mistreatment.
- Review allegations related to poor quality care and resident/patient rights in health care facilities in Massachusetts.
[Source: Massachusetts Department of Public Health].
The Division works to evaluate a nursing home facility’s compliance with state and Federal regulations and documents any areas in which the facility is non-compliant. This can sometimes result in fines being issued which is something you might be pursuing if you have evidence proving your loved one was harmed.
If you are ready to file your complaint, you will need to complete the Consumer/Resident/Patient Complaint Form which can be accessed here. You will need to fax the completed form to 617-753-8165 along with the HIPPA release form if necessary. You can also mail it to the following address:
Division of Health Care Facility Licensure and Certification
Complaint Intake Unit
99 Chauncy Street
Boston, Massachusetts 02111
You may also want to consider informing the management or administrative staff operating the facility where your loved one resides of the abuse or neglect you believe to be occurring. There is a specific set of rules that facilities need to follow after receiving a complaint so this might be something you want to consider doing.
Consult with a Nursing Home Abuse Attorney in Boston
The next option you have is to contact and schedule a consultation with a nursing home abuse and neglect attorney to discuss your matter. A lawyer can help investigate your claims and begin working to establish a case if he/she feels your claims are viable. The role of a nursing home neglect lawyer is to ensure their client’s best interests are always taken into account and that if the facility is being neglectful or violating protocol, that they are held accountable.
In some cases, a lawsuit can even be filed on behalf of your loved one by you if they are unable to follow through with the process on their own. So, to become more aware of how a lawyer can help you, USAttorneys.com encourages you to give them a call so they get you connected with some of the best nursing home abuse lawyers in the city of Boston.
If you aren’t sure whether filing a complaint with the Division is how you want to proceed with handling the matter, your best bet is to sit down with a legal representative and listen to the advice they have to offer.