Thirty-two-year-old Jennifer Alejandra Insuasti was working for Disney World in Orlando as a Guest Experience Services Coordinator for several years before the company let her go [Source: WESH]. During her time employed with Disney, her primary job responsibilities included handling complaints filed by unhappy guests. Sometimes, Insuasti would offer them free tickets or a refund, and other times, she would resolve the discrepancy by offering free resort stays.
Because Insuasti had the authority to issue refunds directly from Disney, investigators say she began issuing refunds to her own personal bank account or the accounts of friends and family members. Officials say the 32-year-old would use old refund accounts as a cover when she directed money into her own account. They believe the incidents of fraud occurred between March 2016 and continued through July 2018. To further prove the woman had been funneling money into her bank accounts, The Florida Department of Law Enforcement (FDLE) says that it received 41 fraudulent debit or credit card refunds and four fraudulent check refunds from Disney.
While guests were still receiving their refunds during the time when Insuasti was working for the company, she was also allegedly putting money into the hands of people who shouldn’t have received it.
WESH also reported that some of the friends and family members who allegedly received the fraudulent refunds are being investigated by the FDLE. The source says investigators have probable cause to prove that at least seven other people are guilty of committing conspiracy and grand theft. After investigators uncovered the fraudulent transactions Insuasti allegedly made, she was charged with one count of grand theft of $100,000 or more. The source says that the young woman turned herself in to police after the charges were filed and she was booked into the Osceola County Jail. Back at the beginning of July when WESH reported on the case, Insuasti was being held on $100,000 bail.
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